Terms of service

Terms of Service

Last updated: January 25, 2026

Welcome to BambooBite (“we”, “us”, or “our”). These Terms of Service (“Terms”) govern your access to and use of our website, online store, and related services (collectively, the “Services”).

Our store is hosted and powered by Shopify, which provides the e-commerce platform that allows us to sell our products to you.

By visiting our website, using the Services, or purchasing something from BambooBite, you agree to be bound by these Terms, including any additional terms, policies, or notices referenced herein or available via hyperlink (including our Privacy Policy).

If you do not agree to these Terms, you may not access or use the Services.

1. Eligibility and Use of the Services

By using the Services, you represent that:

  • You are at least the age of majority in your jurisdiction, or you have the consent of a parent or legal guardian; and

  • You are legally capable of entering into a binding agreement.

You agree to use the Services only for lawful purposes and in accordance with these Terms.

2. Account Information

You may be required to create an account to access certain features. You agree to:

  • Provide accurate, current, and complete information;

  • Maintain the security of your account credentials; and

  • Notify us immediately of any unauthorised use of your account.

You are responsible for all activities that occur under your account.

3. Products and Services

We make reasonable efforts to display product descriptions, pricing, and availability accurately. However:

  • We do not guarantee that product descriptions, images, or other content are error-free;

  • Colours and appearance may vary depending on your device; and

  • All products are subject to availability.

We reserve the right to modify or discontinue any product or Service at any time without notice.

4. Pricing, Payments, and Billing

All prices are displayed in the applicable currency and may include or exclude taxes depending on your location.

By placing an order, you:

  • Authorise us (and our payment processors) to charge your selected payment method for the total order amount; and

  • Represent that you have the legal right to use the payment method provided.

Payments are processed securely through third-party payment providers. We do not store full payment card details.

We reserve the right to refuse or cancel any order for any reason, including suspected fraud, pricing errors, or product availability.

5. Shipping, Returns, and Refunds

Shipping times, costs, returns, and refund conditions are set out in our Shipping and Returns Policy, which forms part of these Terms.

Risk of loss and title to products pass to you upon delivery, unless otherwise required by applicable law.

6. Promotions and Marketing

Promotions, discounts, or special offers may be subject to additional terms and may be modified or withdrawn at any time.

Marketing communications are governed by your preferences and our Privacy Policy. You may opt out of promotional communications at any time.

7. Intellectual Property

All content available through the Services — including text, images, graphics, logos, product designs, and software — is owned by or licensed to BambooBite and is protected by intellectual property laws.

You may not copy, reproduce, distribute, modify, or exploit any content without our prior written consent.

8. User Content and Reviews

If you submit reviews, comments, or other content:

  • You grant BambooBite a non-exclusive, royalty-free, worldwide licence to use, display, and distribute such content; and

  • You represent that your content is accurate, lawful, and does not infringe third-party rights.

We reserve the right to remove content that violates these Terms or applicable law.

9. Prohibited Conduct

You agree not to:

  • Use the Services for unlawful, fraudulent, or harmful purposes;

  • Attempt to interfere with the security or functionality of the Services;

  • Upload or transmit malicious code; or

  • Violate any applicable laws or regulations.

We may suspend or terminate access to the Services for violations of this section.

10. Third-Party Services and Links

The Services may include links to third-party websites or services (including Shopify). We are not responsible for the content, policies, or practices of third parties.

Your use of third-party services is at your own risk and subject to their terms.

11. Disclaimer of Warranties

The Services and all products are provided “as is” and “as available”, without warranties of any kind, except as required under applicable law.

We do not warrant that the Services will be uninterrupted, secure, or error-free.

Nothing in these Terms limits rights you may have under the Consumer Protection Act of South Africa or other applicable consumer laws.

12. Limitation of Liability

To the maximum extent permitted by law, BambooBite shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Services or products.

Our total liability for any claim shall not exceed the amount paid by you for the product or Service giving rise to the claim, unless otherwise required by law.

13. Indemnification

You agree to indemnify and hold harmless BambooBite, its affiliates, and service providers from any claims, damages, or expenses arising from your breach of these Terms or misuse of the Services.

14. Privacy and Data Protection

Your use of the Services is subject to our Privacy Policy, which explains how we collect, use, and protect personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).

15. Termination

We may suspend or terminate your access to the Services at any time, with or without notice, if you violate these Terms or applicable law.

Termination does not affect rights or obligations accrued prior to termination.

16. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa, without regard to conflict-of-law principles.

You agree that any disputes shall be subject to the exclusive jurisdiction of the courts of South Africa, unless otherwise required by applicable law.

17. Changes to These Terms

We may update these Terms from time to time. Changes will be effective when posted on this website, with the updated “Last updated” date.

Your continued use of the Services constitutes acceptance of the updated Terms.

18. Contact Information

If you have any questions about these Terms, please contact us at:

Email: info@Callous.co.za
(This email address is operated by an authorised representative or affiliated entity of BambooBite and is used for legal, administrative, and customer communications on behalf of BambooBite.)

Business Name: BambooBite
Business Location: South Africa