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Privacy Policy

Last updated: January 25, 2026

BambooBite (“we”, “us”, or “our”) operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide you, the customer, with a curated shopping experience. Our store is hosted and powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, disclose, retain, and protect your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.

This Privacy Policy is drafted in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) of South Africa and, where applicable, international data protection laws such as the General Data Protection Regulation (GDPR).

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of your personal information.

By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you or another identifiable individual, as defined under POPIA and other applicable laws. Personal information does not include anonymised or de-identified information.

Depending on how you interact with the Services, we may collect or process the following categories of personal information:

  • Contact details, including your name, billing address, shipping address, phone number, and email address

  • Financial information, including payment card details and transaction information (processed securely by payment providers; we do not store full card numbers)

  • Account information, including username, password, preferences, and settings

  • Transaction information, including items viewed, added to cart or wishlist, purchased, returned, exchanged, or cancelled

  • Communications, including information you provide when contacting us

  • Device information, including IP address, browser type, device identifiers, and network information

  • Usage information, including how and when you interact with or navigate the Services

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, when you create an account, place an order, or communicate with us

  • Automatically, through cookies and similar technologies when you use the Services

  • Service providers, including Shopify and payment processors acting on our behalf

  • Partners or third parties, where permitted by law

How We Use Your Personal Information

We may use your personal information for the following purposes:

Provide, Tailor, and Improve the Services

To process payments, fulfill orders, manage accounts, arrange shipping, facilitate returns or exchanges, enable reviews, remember preferences, and personalise your shopping experience.

Marketing and Advertising

To send marketing and promotional communications and display advertisements based on your interactions with the Services, subject to your consent and applicable law. You may opt out of marketing communications at any time.

Security and Fraud Prevention

To authenticate accounts, secure transactions, detect and prevent fraud, and protect our Services, customers, and business.

Communicating with You

To provide customer support, respond to inquiries, and maintain our business relationship with you.

Legal and Compliance Purposes

To comply with applicable laws, respond to lawful requests, enforce our terms and policies, and protect our legal rights.

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

  • To Shopify and service providers that assist with hosting, payments, analytics, marketing, customer support, fulfillment, and shipping

  • To business and marketing partners for advertising and analytics, in accordance with their privacy notices and applicable law

  • When you direct, request, or consent to such disclosure

  • Within our corporate group or affiliated entities

  • In connection with a business transaction, such as a merger, acquisition, or insolvency

  • To comply with legal obligations, enforce our policies, or protect rights and safety

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information to provide and improve its services. Information you submit through the Services is shared with Shopify and may be processed in countries outside South Africa.

We also use certain Shopify enhanced features that rely on data collected across merchants. In these cases, Shopify acts as an independent controller for that processing.
You can learn more about Shopify’s privacy practices and your rights through the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices, security, or content of those third parties. We encourage you to review their privacy policies before providing any personal information.

Children’s Information

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of 18. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

Security and Retention of Information

We implement reasonable technical and organisational safeguards to protect your personal information, as required under POPIA. However, no method of transmission or storage is completely secure.

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on applicable law, including POPIA, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information

  • Object to or restrict certain processing activities

  • Withdraw consent where processing is based on consent

  • Opt out of marketing communications

You may exercise these rights by contacting us using the details below. We may need to verify your identity before processing your request. We will not discriminate against you for exercising your rights.

International Transfers

Your personal information may be transferred to and processed in countries outside South Africa. Where required, we rely on appropriate safeguards, including contractual protections, to ensure your information remains adequately protected.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this page with an updated “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or wish to exercise your rights, please contact us at:

Email: info@Callous.co.za
(This email address is operated by an authorised representative or affiliated entity of BambooBite and is used for privacy, legal, and customer communications on behalf of BambooBite.)

Business Name: BambooBite
Business Location: South Africa